Computer unexpectedly crashed and restarted
My System:
Intel Core i7 CPU @ 2.67GHz
3GB RAM
Windows 7 64-bit
Memory Dump file:
Dump File : 033012-16473-01.dmp
Crash Time : 3/30/2012 7:38:45 AM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`026ac4e0
Parameter 2 : fffff880`02c4f958
Parameter 3 : ffffffff`c0000001
Parameter 4 : 00000000`00000003
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cd40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\033012-16473-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 1,251,360
Situation:
I just opened my browser (Firefox Ver.11) and my screen just went blank and restarted.
Any help would be appreciated.
Solutions to the Problem Computer unexpectedly crashed and restarted
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Because of this Computer unexpectedly crashed and restarted error, Windows can fail in starting some processes and the system's performance can significantly slow down. In some cases, Windows has problems starting up and the system can freeze.
Lastly, this error Computer unexpectedly crashed and restarted can even result in the Blue screen of death error message, just like other critical Windows errors. If any of the above problems and symptoms occur in your PC, then you should immediately seek to resolve this problem.
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- Start the computer and log in as administrator
- Go to the start button and select All Programs. Go to Accessories, System Tools, and then System Restore
- Click on System Restore and in a new window, select the 'Restore my computer to an earlier time's option and click Next
- On the new confirmation window that appears, click Next
- Restart your computer after the restoration has been completed
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